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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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cindy holt

January 30, 2025

5  out of  5
rating by cindy holt
"Gracie is such a ray of sunshine. Definitely your go to person and asset to this company. Thank you Gracie for all your help."
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Mackenzie Hendricks

January 30, 2025

5  out of  5
rating by Mackenzie Hendricks
"Zac was very understanding and considerate when helping me find the best rate for the coverage I wanted. I even switched from a different insurance due to Zac’s efforts getting me the best deal!"
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Michael Tatum

January 17, 2025

5  out of  5
rating by Michael Tatum
"I was appreciate it and dealt with great service"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at the Rick Bailey Agency. If you ever have any questions or need assistance, we’re here to help!"
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Samantha Bickerstaff

December 17, 2024

5  out of  5
rating by Samantha Bickerstaff
"Mason at Rick Bailey State Farm was quick and very helpful. He handled my questions efficiently and made the process smooth and straightforward. I appreciated their clear communication and the effort they put into ensuring everything was taken care of promptly. It was a great experience working with them."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jonathan Clendenin

October 22, 2024

5  out of  5
rating by Jonathan Clendenin
"Karisa was extremely helpful and made the process super simple for switching my home insurance and getting it to a price I can afford comfortably as well as explaining exactly what each amount meant. And showing all the possible discounts I would be getting by switching. Great customer service and definitely will be back and with the company for awhile!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Feng Yao

September 24, 2024

5  out of  5
rating by Feng Yao
"Wonderful agent, work quickly to address my needs, thank you Mason!"
We responded:
"Thanks Feng for the wonderful review. Mason does a great job!"
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Kelly Mays

September 4, 2024

5  out of  5
rating by Kelly Mays
"I have had such a great experience with this agency. Zac Lively has gone above and beyond to help me and save me money. I would recommend him to anyone!"
We responded:
"Thanks Kelly! Zac prides himself on taking care of our customers!"
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Jessica Gruskievich

August 15, 2024

5  out of  5
rating by Jessica Gruskievich
"Zachary Lively continues to go above and beyond for our family. I message him whenever we need something and he handles it quickly and ensures that all steps are completed. We are so thankful for the State Farm team! I definitely recommend!"
We responded:
"It is so great to get reviews like this! Zac takes great care of all our customers! "
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Matthew X

August 14, 2024

5  out of  5
rating by Matthew X
"Zac Lively was great help. He was quick and knowledgeable about the whole process! Made the whole process easy."
We responded:
"Matthew....Thank you for the awesome review. We appreciate your business and look forward to a long partnership!"
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austin forbes

August 8, 2024

5  out of  5
rating by austin forbes
"Zac Lively, one of the best in the business. Will absolutely take care of you every step of the way."
We responded:
"Thanks Austin for your review! "
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Bradlee Matzdorff

July 31, 2024

5  out of  5
rating by Bradlee Matzdorff
"Zach Lively is the best! Saved me so much from my other insurance!"
We responded:
"Thanks Bradlee for the kind review. Happy we could save you some money while shopping for your insurance needs."
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PJ Lively

July 31, 2024

5  out of  5
rating by PJ Lively
"We have had a great experience dealing with Zac for all of our insurance needs."
We responded:
"Thank you PJ for the great review!"
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Jenna paige Lively

July 31, 2024

5  out of  5
rating by Jenna paige Lively
"Zac lively definitely has helped us find the best coverage he possibly can. Definitely 5 stars for him"
We responded:
"Thanks Jenna for the awesome review! Zac does an outstanding job with our customers."
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Cole Lanier

July 29, 2024

5  out of  5
rating by Cole Lanier
"From the front door of your house to the back door of your car. Zac has you covered in every aspect of life. He’s easy to get ahold of and talk to with all your insurance needs. He will answer all questions and get you all information you need before making your insurance purchase. Gives honest opinions and will leave your wallet smiling. You’re losing money every moment you aren’t with him."
We responded:
"WOW! thanks for the sparkling review, Cole. Zac takes pride in making sure he looks at all of your needs and breaks it down to benefit you!"
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Kelly Mahala

July 24, 2024

5  out of  5
rating by Kelly Mahala
"Zac helped me get a renter's policy for my daughter's college apartment. I live out of state and called on my lunch break. He was very helpful, patient and easy to talk to. He graciously answered all my questions. In less than 20 minutes, the policy was emailed to me."
We responded:
"Kelly, it is so refreshing to hear that we are doing right by our customers! Thank you for the kind words and we look forward to a great business relationship."
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Jeffrey Eary

July 23, 2024

5  out of  5
rating by Jeffrey Eary
"Zac is the best."
We responded:
"Thanks Jeffrey! We appreciate the compliment and the great review."
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Jodie Hypes

July 23, 2024

5  out of  5
rating by Jodie Hypes
"Zach helped us find insurance that fit what we needed. He was patient, explained everything and didn’t pressure us. If you want good customer service, great rates and coverage - reach out to Zach!"
We responded:
"Thank you Jodie! Customers like you make it easy."
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Alexis Lively

July 21, 2024

5  out of  5
rating by Alexis Lively
"I called zac for life insurance and he was able to get it for me at an amazing rate. Couldn’t have asked for a better person to work with. If you need help with anything make sure to ask for him and he will get you taken care of!"
We responded:
"What a wonderful review! Thanks Alexis!"
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Kaelyn Loague

July 19, 2024

5  out of  5
rating by Kaelyn Loague
"Zac helped me get life insurance to cover my family at an affordable price!! It was free to get quotes and he made sure I have the coverage I need. He went above and beyond in helping me through the process. This, by far, has been the best experience I have ever had when dealing with an insurance agency and I would recommend them to everyone!!"
We responded:
"Thank you Kaelyn for the awesome review. Zac does a wonderful job at looking at your total Life needs. "
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Tysheim Thompson

July 19, 2024

5  out of  5
rating by Tysheim Thompson
"Everything went smoothly and clear communication throughout the whole process"
We responded:
"Thanks for the great review. We appreciate your business."
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Chase Swain

July 19, 2024

5  out of  5
rating by Chase Swain
"Zachary Lively helped me switch over to a new vehicle in a matter of minutes. Highly recommend Rick Bailey State Farm Insurance."
We responded:
"Thank you Chase! It's easy with customers like you!"
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Michael Price

July 19, 2024

5  out of  5
rating by Michael Price
"If your looking for someone to always go above and beyond and takes his time to make sure all of your insurance needs are met reach out to Zach lively at the Rick Bailey Morgantown office! He has been a tremendous help in my insurance journey!"
We responded:
"Thanks Michael for the super review! Happy to hear the wonderful job Zac did in taking care of your insurance needs."
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Becky Boyce

June 19, 2024

5  out of  5
rating by Becky Boyce
"I called this office to get switched over to an agent in Morgantown. Zac Lively helped me through the whole process and answered any of my questions and concerns. He was friendly and easy to talk to. I recommend Zac to anyone looking for great coverage and great customer service!"
We responded:
"Becky...thanks for taking the time to let others know what a great job Zac does taking care of our customers!"
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Derrick Donley

April 16, 2024

5  out of  5
rating by Derrick Donley
"Zac helped me get my Auto insurance set up. Saved me a good bit of money. Very straightforward and helpful."
We responded:
"Thanks Derrick! We appreciate your business and the kind words!"
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Braden Miller

April 11, 2024

5  out of  5
rating by Braden Miller
"Made a quote online to see what we could save switching to state farm. Zac contacted consistently to help set up a good time to discuss our quote. He was able to get the price to save me more per month with a lot better coverage! Very pleased with the service."
We responded:
"Braden...we appreciate your business and the great review!"